Frequently Asked Questions

general questions
Do you have lesson plans for your books?
How often are new books added to the library and how are the books selected?
Is there any way to organize the books by reading level?
What are the technical requirements of One More Story?
I have a question about playing books or using the Teachers' Place.
What is your return policy?
How do I recover or change my password?
troubleshooting
I signed in through the website, and now I just see an empty page. What's happening?
What does it mean if when I log-in, I get an error saying "the library is in use for this account" or "the library is locked"?
When I try to log in with my institutional username and password, I get an "incorrect username or password" error.